Bachelor’s Degree in Business Administration and Management in Madrid

Building on up-to-date institutional frameworks, the service for students with disabilities promotes effective equality in access, progression and assessment, ensuring reasonable adjustments, accessibility and specialist guidance. Through clear procedures, needs are assessed, curriculum adjustments are coordinated without compromising required competences, and technical support, tutorials and exam arrangements are put in place. The service also promotes awareness across the university community and the development of personalised support plans, fostering a culture of inclusion and non-discrimination. In this way, the school provides transparent information on funding and available resources, ongoing follow-up and continuous improvement actions, strengthening students’ rights, autonomy and full participation in academic life with clear transfer to the workplace, supporting graduate employability through work-based learning and career progression pathways.

To promote academic mobility and international openness, the visiting students regulations govern the temporary admission of Spanish and international students who wish to undertake partial studies at the university without leading to an official award. The process, managed by the Vice-Rectorate for International Relations, requires evidence of prior academic study, an intermediate level of Spanish and enrolment in 30 to 80 credits. The study period may last from one term to a full academic year, subject to institutional approval. Visiting students have the right to attend classes and sit assessments under the same conditions as registered students. On completion, they receive an official certificate of attainment. This framework supports educational cooperation and cultural exchange within the Spanish university system, strengthening graduate employability through work-based learning and clear career progression pathways.

Based on the principles of the Estatuto del Estudiante Universitario, the academic conduct regulations of Universidad Rey Juan Carlos set out students’ rights and responsibilities, safeguarding good community relations, integrity and respect within the university environment. The document governs classroom behaviour, punctuality, the use of electronic devices and interaction in virtual learning environments, promoting a responsible learning culture. It also categorises misconduct as serious, moderate and minor offences, with proportionate sanctions that may range from formal warnings to temporary or permanent exclusion. The regulations protect academic integrity in examinations and coursework, prohibit academic misconduct and promote values of respect, equality and shared responsibility, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

With a focus on flexibility and work–study balance, the academic exemption regulations allow part-time students to request exemption from attendance for certain modules or parts of them, where this is provided for in the module handbook. This measure does not exempt students from continuous assessment or from any compulsory in-person activities set by the lecturer. It may be granted to students who can evidence circumstances such as employment with incompatible working hours, maternity or illness, caring responsibilities for dependent family members, or elite athlete status. Applications, supported by documentary evidence, are submitted via the student services portal, with a decision typically issued within around 15 days. In this way, the university promotes equality of opportunity and continued study across a range of personal and professional circumstances, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Inspired by principles of respect, responsibility and positive community relations, the eserp regulations govern the academic, administrative and organisational conduct of the learning community. They prohibit unauthorised recording, smoking in shared areas and disrupting classes, and promote a cooperative learning environment alongside responsible use of facilities. Examination rules prohibit entry with electronic devices or notes, require personal identification and emphasise punctuality. In administrative matters, the regulations set out procedures for withdrawals, payments, scholarships, certificates and academic entitlements, highlighting the need to remain up to date with financial obligations. They also regulate the use of libraries, IT equipment and online resources, supporting high-quality learning within a disciplined, transparent environment focused on professional development, strengthening graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

To ensure a balanced academic pathway, the Universidad Rey Juan Carlos regulations on enrolment and progression govern study intensity, credit load, programme duration and assessment conditions for undergraduate students. They distinguish between full-time students (48–78 credits per academic year) and part-time students (24–47 credits), with the option to apply for an academic exemption in specific modules. The general maximum period of registration is eight years — extendable in justified cases — and each module may be taken for up to four assessment attempts, with the option of an additional exceptional attempt. The regulations include flexibility measures for students with disabilities or exceptional circumstances, promoting an adaptive, inclusive approach that supports improved academic performance and efficiency, strengthening graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

With a well-established academic and legal structure, the eserp organisation and operational regulations define the institutional framework governing its management, governing bodies, and teaching and research activity. The document sets out a structure based on the General Governing Board, the General Directorate and the Executive Committee, ensuring coordination and educational quality. Its guiding principles include holistic education, professional ethics and academic innovation, which underpin eserp’s mission as a university centre serving society. It also regulates the rights and responsibilities of students, academic staff and professional services teams, promotes applied research and engagement with the business community, and ensures the ongoing evaluation of academic quality through its institutional Quality Committee, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Grounded in Spain’s Organic Law on Universities, the eserp regulations on students’ rights and responsibilities set out the general framework governing community relations, participation and academic responsibility. They recognise key rights such as equality of opportunity, data confidentiality, access to academic information and fair assessment, as well as access to institutional services and resources. In parallel, they define responsibilities relating to respect, appropriate use of facilities and academic integrity, promoting cooperation and honesty. The document includes a disciplinary framework, classifying offences as minor, serious and very serious, setting proportionate sanctions and a fair, due-process resolution procedure. It also includes an appendix on appeals against marks, ensuring transparency, fairness and the protection of students’ rights, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Based on principles of transparency and fairness, the regulations for appealing an undergraduate assessment mark set out the procedure through which students may request a review of their academic results. Underpinned by Royal Decree 822/2021 and the Estatuto del Estudiante Universitario, they define an initial review with the lecturer and, subsequently, the option to submit a formal appeal to the programme coordination team within a maximum period of ten days. The protocol includes written reports from academic staff and, where necessary, the involvement of an academic panel, ensuring impartiality and rigour. These regulations ensure clear, documented handling of assessment outcomes, strengthening confidence in marking processes and the academic quality of undergraduate study, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Focused on ensuring academic quality and institutional consistency, eserp’s internal academic staff regulations govern lecturers’ professional practice in teaching, assessment and academic administration. They set out requirements on timetable compliance, attendance monitoring and communication with programme coordination, as well as procedures for requesting teaching resources and using the Moodle virtual learning environment. The document defines criteria for the setting, marking and review of examinations, ensuring transparency and auditability in assessment. It also covers mark submission procedures and meetings with Academic Coordination to validate results and student performance. The regulations include a lecturer evaluation system through satisfaction surveys, reinforcing continuous improvement, pedagogic planning and excellence in university teaching, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The “Undergraduate Academic Regulations” section brings together the set of Universidad Rey Juan Carlos (URJC) rules governing official undergraduate and double-degree programmes, including enrolment, progression, assessment, academic credit recognition and programme discontinuation. Approved by the institution’s governing bodies, these provisions sit within the ongoing review and updating of Spain’s university education system and serve as the internal reference point for ensuring quality, transparency and academic consistency, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The regulations on assessment review and appeals of Universidad Rey Juan Carlos, approved by the Governing Council, set out the procedure that safeguards the student’s right to fair and transparent assessment in undergraduate studies. Based on Royal Decrees 1393/2007 and 1791/2010, the regulations define the framework for continuous assessment and the stages for requesting a review with the lecturer or submitting an appeal to the Centre’s Appeals Committee. They establish deadlines, required documentation and resolution mechanisms, with the possibility of a further appeal to the Dean’s Office or Directorate. The regulations also ensure the retention of assessment evidence and the protection of students’ intellectual property, reinforcing quality and rigour in university assessment processes, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The regulations for credit validation, recognition and transfer of Universidad Rey Juan Carlos set out the procedures applicable to undergraduate study, in accordance with Royal Decrees 1393/2007 and 1618/2011. This framework governs the validation of prior study and professional experience, transfer routes between programmes and the inclusion in the academic record of credits completed at other universities. Applications are submitted online and are decided by the Credit Recognition and Transfer Committee, with the option to appeal to the Vice-Rectorate for Students. The regulations also cover the equivalence of overseas marks and transparency in academic administration, ensuring consistency with the European Higher Education Area and supporting university mobility, strengthening graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The academic credit recognition regulations of Universidad Rey Juan Carlos, approved by the Governing Council in 2021, govern the award of up to 6 ECTS credits within undergraduate programmes for student participation in cultural, sporting, community, cooperation and student representation activities. This provision supports holistic education and civic engagement, and also allows recognition for technical collaboration, service-learning projects and participation in the university orchestra, choir or theatre programme. The “Academic Credit Recognition” module is recorded automatically once the accredited activities have been completed, ensuring transparency and academic consistency in the development of students’ transferable competences, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The document on credit transfer tables from CFGS sets out the credit recognition criteria between Higher Technical VET programmes (CFGS) and the Bachelor’s Degree (Hons) in Business Administration and Management at Universidad Rey Juan Carlos. It includes the official mapping between vocational modules and university modules, enabling the validation of core and compulsory content based on alignment of competences and syllabus coverage. It covers awards such as Administration and Finance, International Trade, Marketing and Advertising, Transport and Logistics, and Executive Support, with recognised credit typically ranging from 30 to 58.5 ECTS credits. This system supports academic progression for VET graduates, promoting educational mobility and effective recognition of prior learning. The document on credit transfer tables from CFGS sets out the credit recognition criteria between Higher Technical VET programmes (CFGS) and the Bachelor’s Degree (Hons) in Business Administration and Management at Universidad Rey Juan Carlos. It includes the official mapping between vocational modules and university modules, enabling the validation of core and compulsory content based on alignment of competences and syllabus coverage. It covers awards such as Administration and Finance, International Trade, Marketing and Advertising, Transport and Logistics, and Executive Support, with recognised credit typically ranging from 30 to 58.5 ECTS credits. This system supports academic progression for VET graduates, promoting educational mobility and effective recognition of prior learning.

Entry to the degree has no additional restrictions beyond those set out under the general regulations for the Spanish university entrance examinations (PAU). Applicants are recommended to have an interest in the legal and social environment, along with communication skills, initiative and the ability to work in teams. Mental agility, reflective thinking and an aptitude for languages are also valuable, particularly an acceptable level in at least one foreign language. This profile supports a smooth transition into university learning and strengthens students’ ability to succeed in the academic and professional challenges of business and marketing, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Admission to the degree follows the general procedures set out in university regulations and does not require a specific admissions test. Teaching is delivered entirely in Spanish, so international applicants must provide evidence of a sufficient level of language competence to ensure they can follow academic activities effectively. Student selection is carried out in line with the official university entry criteria, prioritising the academic record and compliance with the legal entry requirements, within a framework of equality of opportunity and transparency, aligned with UCAS entry requirements where relevant and supporting graduate employability through work-based learning and clear career progression pathways.

The admissions body for the Bachelor’s Degree (Hons) in Business Administration and Management is made up of the centre coordinators, who oversee the admissions process and provide student guidance. Overall coordination is led by Raquel Rivero Hernández, based at C/ Costa Rica nº 9, Madrid (28016), telephone 91 350 12 12 and email rrivero@eserp.com. Applicants are advised to arrange a personal interview, on campus or online, with the undergraduate coordination team to confirm the entry requirements and pre-registration deadlines. This process is designed to ensure individualised support and effective academic integration from the outset of the university journey, aligned with UCAS entry requirements where relevant and supporting graduate employability through work-based learning and clear career progression pathways.

Enrolment for eserp’s Bachelor’s Degree (Hons) in Business Administration and Management begins once the required documentation has been submitted to the academic coordination team. Place reservations open in March, while university pre-registration and enrolment are processed via the centre’s portal and the Distrito Único de Madrid system. To complete enrolment, students must submit the application form, a copy of their national ID card or passport, supporting evidence of their entry route, photographs and proof of payment. Eligible applicants include those meeting the official admissions routes (PAU, CFGS, over-25/40/45 entry, graduates, or applicants from overseas education systems), ensuring a transparent and accessible process that supports graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Erasmus Charter for Higher Education (ECHE) 2021–2027 recognises Universidad Rey Juan Carlos as an institution committed to the principles of non-discrimination, transparency and inclusion within the Erasmus+ programme. The document guarantees the automatic recognition of ECTS credits gained during academic mobility, the waiver of tuition fees for incoming students and quality assurance across all stages of international cooperation. It also promotes sustainability, digitalisation and equality of opportunity, encouraging participation by those with fewer financial resources. The charter supports safe mobility, active participant integration and the dissemination of European values, strengthening international reach and the institution’s commitment to global education, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Located at Calle Costa Rica 9, 28016 Madrid, eserp Business & Law School offers modern academic and digital facilities across two floors, with step-free access and excellent public transport links via the underground (lines 8 and 9) and city buses. The building includes multi-purpose classrooms with an average capacity of 30 to 40 students, IT and research laboratories, a library, academic staff offices and meeting rooms. It also features an auditorium and administrative areas that support learning and interaction. Students on the official degree can also access resources at Universidad Rey Juan Carlos, including libraries and sports facilities, ensuring an accessible, functional and high-quality learning environment that supports graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The professional placement learning plan for eserp’s Bachelor’s Degree (Hons) in Business Administration and Management aims to apply acquired knowledge in a professional context, developing workplace and leadership competences that support entry into employment. The placement, compulsory in the fourth year, is supervised by an academic tutor and a workplace tutor, ensuring quality and suitability. eserp maintains placement agreements with well-known organisations such as Deloitte, KPMG, Inditex, BBVA, Coca-Cola, Mapfre and Ferrovial, among others. The centre also offers recognition of prior professional experience and credit transfer from Higher Technical VET programmes (CFGS). The Employment and Placements Office manages employer outreach, vacancy publication and student follow-up, ensuring practical training with full academic and professional recognition, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Regulations on External Academic Placements of Universidad Rey Juan Carlos (URJC) set out the legal, academic and organisational framework governing student placements, in accordance with Royal Decree 592/2014 and Royal Decree 822/2021. Their aim is to ensure a holistic education that combines theory and practice, supporting students’ graduate employability, innovation and entrepreneurship through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The document distinguishes between curricular placements (embedded within the curriculum) and extra-curricular placements (optional), regulates educational cooperation agreements, sets out the rights and responsibilities of students, tutors and host organisations, and defines criteria for assessment, recognition and quality assurance. It also ensures provision for insurance, equality of opportunity and accessibility, reaffirming URJC’s commitment to high-quality, practice-based learning with real professional impact.

The list of placement agreements for the Bachelor’s Degree (Hons) in Business Administration and Management sets out the active collaborations between eserp and a range of national and international organisations that support students in completing professional placements. Partner organisations include BBVA, Deloitte, EY, IBM, NTT Data, Capgemini, Toyota, Allianz and FCC Medio Ambiente, as well as public bodies such as the Madrid City Council and ICEX. Updated annually, these partnerships cover sectors including banking, consulting, energy, technology, hospitality, insurance and real estate. This broad portfolio of agreements provides training opportunities aligned with the degree’s professional objectives, strengthening the link between academic learning and real-world business practice, enhancing graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

eserp’s student support programme is designed to support students at every stage of their academic journey, promoting integration, academic performance and learner wellbeing. It includes outreach and guidance for prospective students through school visits, induction events and information activities. During term time, the programme offers academic and holistic tutorials focused on improving learning and planning workload effectively. The programme leader ensures coherence across modules and appropriate distribution of teaching load. In addition, the programme includes specific support measures for students with disabilities and the administration of scholarships and financial support, ensuring an inclusive, accessible learning environment committed to student success, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

Student insurance, regulated by the Law of 17 July 1953 and its subsequent ministerial orders, provides protection for students under the age of 28 enrolled on official programmes in Spain, including undergraduate degrees. It covers Spanish nationals, EU and European Economic Area residents, as well as refugees and other international students on the same terms. Cover includes study-related accidents, surgery, rehabilitation, family hardship, neuropsychiatric care and other medical contingencies within Spain. It also provides healthcare support through INSS contracted providers and applies to work placements organised or authorised by the education provider, ensuring comprehensive protection throughout the student’s academic journey, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Special Final Monitoring Report 2019 for the Bachelor’s Degree (Hons) in Business Administration and Management, issued by the Madri+d Foundation for Knowledge, confirms the successful implementation of the actions arising from the programme modification approved in 2017. The evaluation, carried out in accordance with Royal Decree 1393/2007, finds that Universidad Rey Juan Carlos and its affiliated centres — including eserp — have addressed the observations regarding the number of places offered, aligning intake figures with the limits approved in the programme’s official documentation. The report concludes that the measures implemented are satisfactory and consistent with university quality standards, consolidating effective programme planning and delivery within the European Higher Education Area, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The evaluation report on the proposed programme modification for the Bachelor’s Degree (Hons) in Business Administration and Management at Universidad Rey Juan Carlos, issued by the Madri+d Foundation for Knowledge on 27 June 2019, receives a favourable outcome. Key changes include an increase in places at some affiliated centres (IEB, CEDEU), the introduction of distance learning for eserp, a review of the module “IT Applications for Business”, and an update to the Final Year Project assessment model. The proposal also expands optional module choices across delivery modes, corrects errors and updates information on academic staff, facilities and programme leadership. The report confirms that these changes meet quality standards and maintain academic coherence within the curriculum, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The evaluation report on the proposed programme modification for the Bachelor’s Degree (Hons) in Business Administration and Management at Universidad Rey Juan Carlos, issued by the Madri+d Foundation for Knowledge on 28 January 2020, received a favourable evaluation. The changes focus on updating the learning outcomes and assessment methods for the modules Introduction to Marketing and Communication in Business and Marketing Management. In addition, the proposal reviews the entry criteria and credit recognition arrangements (including LOGSE qualifications), as well as information on student support and facilities for blended and distance learning. It also updates details of teaching staff and support staff with experience in online delivery, ensuring the curriculum remains coherent with academic quality standards and digital learning provision, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The evaluation report on the proposed programme modification for the Bachelor’s Degree (Hons) in Business Administration and Management at Universidad Rey Juan Carlos, issued by the Madri+d Foundation for Knowledge on 1 February 2021, received a favourable evaluation. The main change adds the Higher Education Centre for Business, Innovation and Technology (IUNIT) as a new affiliated delivery centre, and increases the number of on-campus places at the CEDEU centre from 25 to 50. The proposal also updates the human resources, facilities and services of both centres, alongside teaching staff details and projected academic outcomes. These improvements strengthen teaching capacity, delivery mode choice and teaching quality within the official programme, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Internal Quality Assurance System report for eserp’s Bachelor’s Degree (Hons) in Business Administration and Management for the 2017–2018 academic year analyses academic, admissions and performance indicators. The average entry mark was 6.46 and the intake fill rate was 61.7%, with most students enrolled full time. The results show high performance and attainment rates in modules such as Employment Law, Operations Management and Business Simulation Game, all with a 100% pass rate. The teaching staff comprised 21 lecturers, of whom 76.19% held a PhD, ensuring a strong academic profile. This monitoring demonstrates the consolidation of the teaching model and the institution’s commitment to excellence and continuous improvement in educational quality, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Internal Quality Assurance System report for eserp’s Bachelor’s Degree (Hons) in Business Administration and Management for the 2018–2019 academic year reflects sustained improvement in the academic profile and performance outcomes. The average entry mark rose to 7.03 and the proportion of PhD-qualified teaching staff reached 83.33%, across a total of 18 lecturers. Final-year modules recorded high attainment and achievement rates, with Employment Law, Business Simulation Game and Professional Placement all reporting a 100% pass rate. The report highlights the consolidation of the learning model, the effectiveness of academic monitoring and a strong commitment to continuous improvement in teaching, academic planning and institutional quality, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Internal Quality Assurance System report for eserp’s Bachelor’s Degree (Hons) in Business Administration and Management for the 2019–2020 academic year presents performance and academic monitoring indicators that reflect the programme’s strength. The average entry mark was 6.34, with an intake fill rate of 70% and a predominance of full-time students. The teaching staff comprised 16 lecturers, of whom 87.5% held a PhD, ensuring high-quality teaching. Core and compulsory modules recorded high performance and attainment rates, particularly in Employment Law, Operations Management and Business Valuation and Acquisition. The report demonstrates the consolidation of the teaching model, effective academic monitoring and the institution’s commitment to excellence and continuous improvement in educational quality, supporting graduate employability through work-based learning and clear career progression pathways aligned with UCAS entry requirements where relevant.

The Improvement proposals report for eserp’s Bachelor’s Degree (Hons) in business administration and management for the 2017–2018 academic year sets out a range of actions designed to strengthen academic quality and teaching management. Key initiatives include a review of satisfaction questionnaires for students, academic staff and administrative staff, the automation of surveys, and an assessment of graduate employability by analysing graduates’ labour market outcomes and career progression pathways. The plan prioritises enhancements to technological infrastructure—such as upgrading computers and installing projection screens—and improvements to academic delivery and monitoring through Moodle to support work-based learning. In addition, measures are introduced to optimise teaching coordination, strengthen staff development, and update procedures for assessment, evidence retention and credit recognition, aligning with expectations around UCAS entry requirements and reinforcing a culture of continuous improvement across the programme.

The Improvement proposals report for eserp’s Bachelor’s Degree (Hons) in business administration and management for the 2018–2019 academic year consolidates actions aimed at strengthening teaching, technological and organisational quality. Key measures include reducing the dropout rate, increasing the graduation rate, and refurbishing teaching rooms with interactive whiteboards. The plan also promotes the recruitment of full-time doctoral-qualified academic staff and the introduction of a leadership module to enhance students’ capabilities and support career progression pathways. Building on previous years, the review of satisfaction questionnaires was completed, alongside the automation of surveys and the upgrade of the IT suite, as well as the management of professional placements via Moodle to strengthen work-based learning and graduate employability. Collectively, these actions reinforce the internal quality assurance system and the institution’s commitment to continuous improvement, aligned with expectations commonly associated with UCAS entry requirements.

The Annual report of the Quality Assurance Committee for eserp’s Bachelor’s Degree (Hons) in business administration and management for the 2019–2020 academic year sets out a programme of continuous improvement actions. Priorities include reducing the dropout rate, increasing the graduation rate, and strengthening staff development in emerging technologies through targeted training. The plan also promotes students’ transferable skills development through guest lectures and complementary activities, alongside the appointment of accredited doctoral-qualified academics to the teaching team to support graduate employability and clearer career progression pathways. Compared with the previous academic year, the installation of interactive whiteboards was completed and the number of full-time academic staff was increased. Collectively, these initiatives reinforce teaching excellence and ensure the degree remains responsive to current academic and technological expectations, in line with broader benchmarks often associated with UCAS entry requirements and an emphasis on work-based learning.

The Quality Assurance Committee for eserp’s Bachelor’s Degree (Hons) in business administration and management includes representatives from the different groups within the academic community. It is chaired by Yáser Pérez González, as the School’s Quality Coordinator, and the secretary is Raquel Rivero Hernández, Programme Coordinator. The committee is completed by academic staff José Ramón Sánchez and Sasha Sidney Cuadra; student representatives Eduardo León Marín and Miguel Piñuela Monjas; and the representative for professional services staff Eva Mª García Gil. This body oversees the evaluation, enhancement and transparency of academic processes, promoting educational quality and institutional engagement to support graduate employability and clear career progression pathways, in line with expectations commonly associated with UCAS entry requirements.

Order 3570/2009, published in the Official Gazette of the Community of Madrid (BOCM) on 21 August 2009, authorises the Universidad Rey Juan Carlos to introduce the Bachelor’s Degree (Hons) in business administration and management from the 2009–2010 academic year. This authorisation also covers delivery at the affiliated centres Escuela Superior de Gestión Empresarial y Marketing (ESIC) and Escuela Superior Empresarial de Relaciones Públicas (ESERP). Signed by the Regional Minister for Education, Lucía Figar de Lacalle, the order requires that the qualification be implemented with appropriate human and material resources, in accordance with the programme specifications verified by the Council of Universities, and ensures the application of an analytical accounting system and quality assurance controls across all official higher education provision, supporting graduate employability and robust career progression pathways, in line with expectations commonly associated with UCAS entry requirements.

The Bachelor’s Degree (Hons) in business administration and management awarded by the Universidad Rey Juan Carlos (RUCT code 2500965) sits within the Social and Legal Sciences subject area and is delivered in accordance with Royal Decree 1393/2007, with an academic level of Grado and MECES level 2. The study plan comprises a total of 240 ECTS credits, structured as 60 credits of core foundation learning, 132 compulsory credits, 18 optional credits, 24 credits of external professional placement and 6 credits for the Final Year Project. This academic design ensures a comprehensive and progressive education in business management, combining theoretical knowledge, analytical skills and practical experience aligned to professional practice, strategic decision-making in public and private organisations, and enhanced graduate employability through work-based learning and clear career progression pathways, in line with expectations commonly associated with UCAS entry requirements.

The Final evaluation report on implementation monitoring of the Bachelor’s Degree (Hons) in business administration and management delivered by eserp and affiliated to the Universidad Rey Juan Carlos (2012) assesses the programme’s alignment with the verification report approved by ANECA. The document identifies initial shortcomings relating to public information, the internal quality assurance system and the representation of academic stakeholder groups, as well as the lack of formal authorisation for certain amendments to the curriculum. However, it also acknowledges the centre’s efforts to improve transparency, accessibility and teaching coordination. Key recommendations include strengthening the monitoring of professional placements, student satisfaction and complaints handling, consolidating an approach centred on continuous improvement and alignment with university quality standards, while supporting graduate employability through stronger work-based learning and clearer career progression pathways, in line with expectations commonly associated with UCAS entry requirements.

The final positive verification report for the Bachelor’s Degree (Hons) in business administration and management at the Universidad Rey Juan Carlos, issued by ANECA on 5 June 2009, validates the study plan in accordance with Royal Decree 1393/2007. The agency confirms that the programme meets all ten required evaluation criteria, including the coherence of aims and learning outcomes, the appropriateness of teaching and learning planning, staffing and physical resources, and the existence of an internal quality assurance system. The report approves delivery exclusively in the on-campus mode, noting that any blended or distance-learning provision would require a separate, subsequent verification. This decision enabled the programme’s official launch in the 2009–2010 academic year, with recognition in the Register of Universities, Centres and Qualifications (RUCT), supporting graduate employability through structured work-based learning and clear career progression pathways aligned with expectations commonly associated with UCAS entry requirements.

The Improvement plan for eserp’s Bachelor’s Degree (Hons) in business administration and management, prepared by the Vice-Rectorate for Quality at the Universidad Rey Juan Carlos following the accreditation renewal review, sets out specific actions to address the observations raised by the quality assurance agency. Key measures include expanding the range of optional modules, introducing term-by-term scheduling of assessed activities, increasing the number of full-time academic staff, and establishing a teaching staff development plan. The plan also defines procedures for the secure retention of assessment evidence, the updating of the external professional placement system, enhancements to the Final Year Project, and the formal regulation of academic credit recognition. Collectively, these actions strengthen the programme’s academic coherence, transparency and educational quality, supporting graduate employability through improved work-based learning and clearer career progression pathways, aligned with expectations commonly associated with UCAS entry requirements.

The internal quality assurance system (SIGC) at eserp sets out the structure, accountabilities and procedures designed to ensure academic excellence and continuous improvement across its official qualifications. The Centre Quality Assurance Committee, chaired by the General Directorate and comprising representatives of academic staff, students, professional services staff and employers, coordinates quality policies, objectives and improvement plans. At programme level, the Programme Quality Assurance Committee oversees delivery of the curriculum, module handbooks and performance indicators. The system evaluates the quality of teaching, academic staff, external professional placements and graduate employability through surveys, annual reports and a suggestions and complaints mailbox. Outcomes and improvement plans are published on the institutional website, ensuring transparency and participation across the university community and supporting work-based learning and clear career progression pathways, aligned with expectations commonly associated with UCAS entry requirements.